Terms and conditions
100% Quality Complience
We are fully commited to provide you defect free product, for that we have 2 levels of quality check at our end:-
1. First level quality check is performed when we get the supply from manufacturrer/supplier into our warehouse. Any defective product found at this stage is immedietly returned for replacement.
2. Second Level quality check is done just before we send the product to our customer when we get her/his order. It is very rare to find any defect at this stage however if found we inform the customer and refund the full amount or if customer wants to selcet any other product then we deliver any other item of her/his choice.
Cash On Delivery And Free Shipping Policy
Please note that free shipping and COD offers are valid for retail rates only. During the wholesale rates offer, there will be extra shipping charges and COD will not be available.
1. We can send maximum 2 pieces upto total price Rs. 4000 in cash on delivery order.
2. Cash on delivery is just a payment method where you pay at the time of parcel delivery.
3. Delivery person does not belog to iclothmart and he cannot show you the products. If wrong or defective product is sent or if you do not like the product then we follow return and exchange policy as mentioned below.
Return And Exchange Policy
As mentioned above we do our best to provide the good quality products to our customers, we do not ship any defected pieces. However at your end if you find that the product has manufacuring defect or if you do not find the product as per specifications and you want to exchange the product then kindly inform us as soon as possible. We will tell the address where you need to ship it back, your delivery method to us should be such that we should get back the product from them within 15 days after you got it. Any shipping charge for return has to be incurred by the customer himself.
Please do not send back the product without informing us. We will create the same amount coupon for you so that you can purchase any other product of that amount without any extra payment. however if you select higher price product then obviously you will need to pay the difference amount.
You should inform us as soon as possible to cancel your order, if the parcel is not shipped before you call us then we will cancel and refund the full amount.
We respect the privacy of our customers and we are committed to maintain it. When you shop on our online store, we will ask you to input and will collect Personal Information from you like your name, e-mail address, your pasword for our website, billing address, delivery address and telephone number. This information is used only to help us improve the quality of our service.
We assure you that we will not release your Personal Information to any outsider for mailing or marketing purposes. Your information will never be shared with anyone else and is used only for the purpose of finalizing, fulfilling and shipping your order as per your instructions. We would never sell, rent or share your email with any third-party.
We use ‘Cookies’ to keep track of your current shopping session so that you may retrieve your shopping cart at any time. ‘Cookies’ are small text files which our Website place on your computer’s hard disk to store information about your shopping session and to identify your computer. They do not harm your computer and do not contain any personal or private information.
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